Refund policy

1. All Sales Are Final

All sales are final. We do not accept returns or exchanges for change of mind, personal preference, or incorrect product selection by the customer.

This policy does not limit any rights or remedies available to customers under applicable law.

2. Damaged, Defective, or Incorrect Items

We want you to receive your order in good condition and as described.

If your item arrives damaged, defective, or different from what you ordered due to a fulfillment error, please contact us at hello@fartsylee.com as soon as possible.

To help us review your request, please provide:

  • Your order number.
  • Your first and last name.
  • A description of the issue.
  • Clear photographs showing the affected item and its condition, including its packaging where applicable.

Please report any issues promptly, preferably within 7 calendar days of delivery. This timeframe helps us investigate and resolve problems efficiently. It does not limit any rights you may have under applicable law.

Customers are generally not required to return damaged items. However, FARTSYLEE may request the return of an item where appropriate and permitted by law.

After reviewing the circumstances and evidence provided, FARTSYLEE will determine an appropriate resolution on a case-by-case basis. Depending on the nature and extent of the issue, this may include a replacement, refund, or partial store credit.

For items with minor damage that remain usable, partial store credit may be offered at FARTSYLEE's discretion.

Any resolution remains subject to applicable consumer protection laws.

3. Customer Responsibility

Customers are responsible for reviewing their order details carefully before completing a purchase.

FARTSYLEE is not responsible for issues resulting from:

  • Incorrect product selection by the customer.
  • Incorrect shipping information provided by the customer.
  • Damage caused by improper use, mishandling, or accidents after delivery.

These exclusions do not apply where FARTSYLEE is responsible for the issue or where applicable law provides otherwise.

4. Refunds

When a refund is approved, it will generally be issued to the original payment method. The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Where a refund or other remedy is required by applicable law, we will comply with the applicable requirements.

5. Contact Us

For questions about returns, refunds, damaged or defective items, or order issues, please contact: FARTSYLEE
Email: hello@fartsylee.com